Attitude of IT Engineers and Technicians application of Cloud Computing in hotels: The perspective of IT Engineers and Technicians in Five- star Hotels within hotels

نوع المستند : المقالة الأصلية

المؤلفون

Hotels Studies Department - Faculty of Tourism and Hotels - Mansoura University

المستخلص

Modern hotels need trends and technologies to enhance their performance and set them apart. Among these advancements, cloud computing is a tool to improve hotel operations. This research aims to explore the role of cloud computing in enhancing the performance in Egyptian hotels from the perspective of IT engineers and technicians in five-star hotels. The current research is based on the distribution of questionnaires to a representative sample of engineers and technicians in five-star hotels in Greater Cairo; 145 questionnaires were distributed, 139 questionnaires were retrieved, and 137 were valid for statistical analysis by Statistical Package for the Social Sciences (SPSS) version 27.0 program. Research findings highlighted a correlation between the implementation of cloud computing and the dimensions of hotel performance. Also, there were differences among the perceptions of the implementation of cloud computing in five-star hotels with regard to some demographic data. The research recommends that Egyptian hotels cooperate with cloud service providers by providing training courses for employees on how to adapt to hotel cloud computing applications.

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