DEVELOPING THE PERFORMANCE OF SECURITY EMPLOYEES (APPLIED TO 3 STAR HOTELS IN ALEXANDRIA CITY)

نوع المستند : المقالة الأصلية

المؤلفون

1 Faculty of Tourism and Hotels – Mansoura University

2 Faculty of Hotel managment – University of Alexandria in Matrouh

المستخلص

This study investigates  the development performance of  security line level staff in  three star hotels in Alexandria city in order to protect the hotel guests ,hotel employees in addition to the  hotel property by increasing the concept of  safety and security  to hotel  security staff  ,  handling  modern security equipment and devices as well as conducting security plans to deal with Various critical situations such as tourism crimes, disasters and crises.
       An analytical descriptive method was used to conduct  the research . The questionnaire forms were designed and distributed to all employees of security departments in eight hotels of Alexandria city. The responses were 92.5% . Statistical version 22 of the Social Sciences SPSS  program has been used to discuss the  phenomenon of the study  and to analyze and calculate data from  valid forms of analysis in addition to the use of Alpha Kronbach factor , frequencies , averages , standard deviations and percentage  .
        The most important results  of the study had been proved that all three star hotels in Alexandria city  dealing with stand alone walk through in  metals, drugs and  explosive detector  guest gates   In addition to the use of different types of fire extinguishers, with a shortage in using  various up to date security equipment and devices , lack of training programs or conducting  security plans to deal with  various critical situations .The most important recommendations focused on the role of  hotel management in applying the latest security  equipment ,   activate advanced  security training programs for security personnel as well as recruiting   high standard  security calibres  in terms of speaking English language and hold computer kills  according to well designed security employee  job description  and finally establishing  special units dealing  with crises and disasters in each hotel.
 

الكلمات الرئيسية

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